PROCESSES & TECHNOLOGY
EXPERTISE / TECHNOLOGY
/ COMPLIANCE /
PERFORMANCE
Expertise
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• Experience - 150+ Years of Industry
Management Knowledge
• Effective Collection Negotiation
Skills
• Bilingual Collection Specialist
• Designed for Healthcare - A Collection
Company Founded by Health Care Profesionals
• Complete Revenue-Cycle Management
• Our Client Focus - We represent over
60 Hospitals and 500+ Medical Practices
• Collection Strategies - To inform
Patients of Their Payment Responsibilities
Technology
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• Account Scrubbing – Up front
scrubbing for updated address information, bankruptcies and deceased
• Interactive Web Capabilities –
Online client access to account information 24/7
• Real Time Reporting – through
bi-directional reporting systems
• Leading Collection Software - For
Greater Productivity
• Advanced Scoring - Scored for ability
to pay
• In house programming staff
• Skip Tracing Tools - To Locate Difficult
to find Patients
• Patient Option - 24/7 Toll Free Patient
Access via our automated system, Payment via Web Portal, use of our Collection
Demands (tear off portion)
• Advanced Phone Technology –
Allows us to contact 7x more patients per hour
• Document Imaging – Allows us
to electronically manage the paper flow from our clients and their customers
Compliance
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• Trusted Financial Partner - Audited
Financials
• Members - The American Collectors
Association Healthcare Services Program
• Full HIPAA-Compliance
• Licensed Nationally - Errors &
Omissions Insurance and Fully Bonded
• For Quality & Performances -
Intense Training Program and Call Monitoring for all Collectors
• Calls Recording – All inbound/outbound
calls are recorded for quality and continuous improvement
Performance
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• Our Rates - No-Collection-No-Fee
Program Available at Competitive Contingency Percentage
• Collection Leverage - Free Credit
Reporting
• Legal Collection Option – Offering
comprehensive legal collections
• Scoring technology – Accounts
are segmented by who is likely to pay
• Collection Strategy – Designed
to educate patients on their financial responsibility to achieve maximum
cash recoveries
• Coast to Coast - Hours of operation
cover all time zones across the Nation to better serve clients
• Client Reporting System – Flexible
Reports to provide you the information you require
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