OUR SERVICES
LEARN MORE ABOUT WHAT WE DO AND WHAT WE OFFER
Pre-Collect
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Studies show that in-house efforts lose 76% of their effectiveness after
the 60th day. Due to their low associated cost, flat-fee services can
be implemented earlier in the aging cycle, thus enabling internal staff
to concentrate on accounts earlier in the cycle. Such internal focus decreases
the number of accounts that fall into the collection phase, further lowering
the overall cost of the client’s collection program. Typical contingency
fees average 25% to 35%, while flat fee services allocate the same cost
to every account, regardless of balance size. In Escallate’s experience,
clients have saved up to 60% over their previous annual collection costs.
Establishing a relationship with a flat fee agency prohibits the practice
of “skimming,” a process in which conventional agencies concentrate
on larger balance accounts and neglect smaller accounts. When using a
flat fee agency, client's can be assured that all accounts will be given
the same treatment and will be exposed to all leverages, regardless of
balance size.
Outsourcing
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This is an outsourcing program which is handled by Escallate, LLC in the
name of our client. The Escallate name will be “blind” on
all inbound and outbound calls. The goal of the program is to collect
the maximum dollars possible during this stage. This outsourcing stage
will begin on accounts that are much fresher than accounts that you would
normally assign for collections.
Written-collection demands with virtually unlimited customization capabilities
allows for direct first party communication, tailored to elicit maximum
response from a wide variety of segments of accounts.
Voice Demand Technology (VDT) brings the powerful leverage of live telephone
contact to any collection program. Flexible client specific scripts will
be developed that assures that maximum collection performance is achieved
while still protecting your professional image in the community.
Bad Debt Collections
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Our role & responsibility at Escallate, LLC is to ensure that your
placements are handled with professional care. Our operations department
is compliant with the Fair Debt Collection Practices Act (FDCPA), Fair
Credit Reporting Act (FCRA), and other state and federal regulations where
applicable. All Escallate employees are trained to comply with the laws
and regulations to ensure that all collection data is treated in a confidential
and respectful manner.
Accounts are entered into our collection system within 24 hours of receipt.
The accounts are scrubbed by NCOA (National Change of Address) which is
tied to the US Post Office for updated address and telephone information.
Our representatives make several telephone attempts to secure payment.
Our collectors are incentivized for urgency payments, such as checks by
phone, credit cards, etc. After 60 days, all unpaid accounts are reported
to the credit bureaus. However, collection attempts are continued indefinitely.
Accounts are segmented by balance size, with the larger balance accounts
being handled by our higher balance specialty collectors. These collectors
are able to do extensive asset research and skip tracing. They also can
vary their collection strategy depending on each scenario they encounter.
The smaller balance accounts are assigned to a team of collectors who
utilize a variety of technologies such as our predictive dialer to drive
the collection process. The small balance strategy is more regimented
& process driven.
Scoring
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Recovery Scoring - Acumen!--a highly sophisticated recovery scoring tool
that speaks to your patient's ability and willingness to pay. These recovery
scores provide you strong empirical evidence for the distribution of accounts
within strict operational segmentations. Recovery Scoring can also identify
a short list for presumptive charity, the population of accounts that
will provide you the bulk of your revenue, and those accounts you should
work and quickly exhaust before passing a point of diminishing return.
**add Acumen! document
Legal
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Escallate has partnered with Weltman, Weinberg & Reis Co, LPA (WWR),
a law firm that offers comprehensive litigation & national collection
services. WWR maintains a national network of attorneys across the United
States. They currently have over 90 attorneys and more than 950 employees.
Once an account is deemed as voluntarily uncollectible, the account is
forwarded to WWR for collections. The legal program consists of two phases
– pre-legal (Phase 1) and legal (Phase 2).
During Phase 1, WWR will attempt to collect the account without filing
suit. For approximately 30-60 days, the firm will attempt several contacts
with the responsible party in order to secure payment. Also during this
time, an asset search is performed in case the account does need to go
to suit.
If Phase 1 is unsuccessful, the account will move into Phase 2. During
this phase, upon client’s written approval, WWR will file suit on
the debtor in order to obtain a judgment. Once judgment has been awarded,
they will execute upon that judgment.
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